Refunds & Replacements Policy

U65 Leads provides digital lead-generation products delivered immediately and continuously. Because leads cannot be “returned,” all sales are final and non-refundable except as stated in this policy or required by law.

1. All Sales Are Final

All purchases become non-refundable once payment is processed. We do not provide refunds because leads did not answer, were not interested, did not qualify after further conversation, did not purchase a policy, or otherwise did not meet your expectations. U65 Leads does not guarantee contact rates, appointments, conversions, or profitability.

2. Lead Replacement

A newly delivered lead qualifies for a free replacement if it has any of the following defects:

• a wrong, disconnected, or invalid telephone number;
• a duplicate of a lead we already delivered to you; or
• a location outside the states you selected for delivery.

Replacement requests must be submitted through the Lead Replacement Form within three (3) business days of the lead’s delivery. Approved replacements are delivered as additional leads in place of the defective lead; no cash refund is issued. Replacement leads themselves are not eligible for further replacement.

3. Issues That Do Not Qualify

The following do not qualify for replacement or refund: no answer, voicemail, the consumer says they are not interested or “didn’t fill anything out,” the consumer already has coverage, the consumer misreported their income or health, missed or canceled appointments, inability to close, delayed follow-up, or any other sales outcome. Replacements exist to correct lead information problems, not sales results.

4. Exclusivity

Every lead is generated for you exclusively and is never resold or shared. Exclusivity is permanent and does not create any refund right.

5. Lead Portal

A lead is considered delivered when it is made available in your U65 Leads portal. Failure to log in, view, download, or work leads does not make a purchase refundable.

6. Subscriptions

Weekly subscriptions may be canceled at any time. Cancellation stops future charges; it does not refund charges already processed, and unused or unworked leads are not refundable. See the Subscription & Cancellation Policy.

7. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback so we can investigate. Chargebacks do not automatically cancel a subscription or eliminate amounts owed. We reserve the right to suspend portal access and delivery during a pending dispute and to provide the payment processor with documentation of your order, survey answers, and policy acknowledgment.

8. Exceptional Circumstances

We may, at our sole discretion, issue a refund, credit, or adjustment where required by law, where a billing or technical error occurred on our side, or where we believe an exception is warranted. A voluntary exception in one situation does not obligate us to make the same exception in another.

9. Relationship to Other Policies

This policy is part of our Terms of Service. If product-specific terms presented at checkout differ from this policy, the product-specific terms control.

Contact

PJP LLC d/b/a U65 Leads
20362 Husker Drive
Gretna, NE 68028
Email: support@u65leads.co